Privacy Policy

Clean Mobile Laundry may collect personal information when you visit our website, use the Clean app, book a laundry service, create an account, contact us, opt in to text messages, or communicate with our team.

The information we may collect includes:

• Name
• Phone number
• Email address
• Pickup and delivery address
• Laundry service details
• Laundry preferences and special care instructions
• Order history
• Appointment, pickup, and delivery information
• Customer support messages
• SMS/text message opt-in status and communication preferences
• Photos, notes, or instructions submitted for laundry service
• Payment-related information processed securely through third-party payment providers
• Website or app usage information, such as device type, browser type, pages visited, and general interaction data

Clean Mobile Laundry does not intentionally collect more information than is reasonably needed to provide laundry pickup, cleaning, delivery, support, account-related services, and service-related communication.

Clean Mobile Laundry may use customer information to:

• Provide laundry pickup, wash, fold, care, and delivery services
• Schedule and manage pickups and deliveries
• Create and manage customer accounts
• Send order updates and service notifications
• Communicate with customers about their account, orders, or service requests
• Send SMS/text messages related to bookings, reminders, order status, delivery updates, service changes, and customer support
• Process payments through secure payment providers
• Improve the Clean Mobile Laundry website, Clean app, and customer experience
• Respond to customer questions, requests, or support needs
• Maintain accurate business and service records
• Protect against fraud, misuse, unauthorized access, or service abuse
• Comply with applicable legal, regulatory, tax, accounting, or operational requirements

By providing your mobile phone number and opting in to receive SMS/text messages from Clean Mobile Laundry, you agree to receive text messages related to Clean Mobile Laundry services.

These messages may include:

• Booking confirmations
• Pickup reminders
• Delivery updates
• Order status updates
• Service alerts
• Account-related notices
• Customer support messages
• Follow-up communication related to active or requested services

Message frequency may vary depending on your order activity, appointment schedule, customer support needs, and account activity.

Message and data rates may apply.

You may opt out of SMS/text messages at any time by replying STOP to any message from Clean Mobile Laundry. After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from Clean Mobile Laundry unless you opt in again.

For help, reply HELP or contact us at cleanclubbooking@gmail.com. You may also contact Clean Mobile Laundry directly at +1 866-970-6631.

Clean Mobile Laundry does not sell, rent, share, transfer, disclose, or exchange mobile phone numbers, SMS opt-in data, or SMS consent with third parties, affiliates, partners, lead generators, data brokers, or outside organizations for marketing or promotional purposes.

Mobile information collected for SMS/text messaging is used only by Clean Mobile Laundry to provide service-related communication, customer support, account notifications, pickup and delivery updates, and other messages directly related to Clean Mobile Laundry services.

SMS opt-in data and consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Clean Mobile Laundry does not buy, sell, rent, or transfer SMS consent. Consent to receive SMS messages from Clean Mobile Laundry applies only to Clean Mobile Laundry and does not apply to any other business, organization, affiliate, or third party.

Clean Mobile Laundry may use trusted third-party service providers to help operate our website, Clean app, payment processing, customer communication systems, scheduling tools, analytics, hosting, security, or other business operations.

These service providers are only permitted to use customer information as needed to provide services to Clean Mobile Laundry. They are not permitted to use customer information, mobile phone numbers, SMS opt-in data, or SMS consent for their own marketing or promotional purposes.

Clean Mobile Laundry does not allow third-party service providers to sell, rent, share, transfer, or use SMS consent information for marketing or promotional purposes.

Examples of service providers may include payment processors, website hosting providers, app hosting providers, communication platforms, scheduling systems, analytics tools, and customer support tools.

Clean Mobile Laundry may use third-party payment processors to securely process payments.

Clean Mobile Laundry does not store full credit card or debit card numbers directly on our website or app. Payment information is handled by secure payment providers according to their own privacy and security practices.

Customers should review the privacy policies of any payment providers used during checkout for more information about how payment information is processed.

Clean Mobile Laundry takes reasonable administrative, technical, and operational steps to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

While no website, app, or digital system can guarantee complete security, Clean Mobile Laundry works to protect customer information using reasonable safeguards appropriate for the type of information collected.

Clean Mobile Laundry may retain customer information for as long as reasonably necessary to:

• Provide services
• Manage customer accounts
• Maintain order records
• Respond to customer support requests
• Meet legal, tax, accounting, or regulatory obligations
• Resolve disputes
• Enforce agreements
• Improve service quality

When information is no longer needed, Clean Mobile Laundry may delete, anonymize, or securely store it according to business and legal requirements.

Customers may contact Clean Mobile Laundry to:

• Update account information
• Correct inaccurate information
• Ask questions about personal information
• Request deletion of certain information where legally permitted
• Opt out of SMS/text messages by replying STOP
• Request help by replying HELP or emailing cleanclubbooking@gmail.com

Some information may be required to provide active laundry pickup, cleaning, delivery, billing, or customer support services.

Clean Mobile Laundry may use cookies, analytics tools, or similar technologies to improve website performance, understand visitor activity, enhance user experience, and maintain website security.

These technologies may help us understand how visitors use CleanMobileLaundry.com and improve the website experience.

Customers may adjust browser settings to limit or block cookies. Some website features may not function properly if cookies are disabled.

Clean Mobile Laundry services are intended for adults and households booking laundry services.

Clean Mobile Laundry does not knowingly collect personal information from children under the age of 13. If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete that information.

The Clean Mobile Laundry website or app may contain links to third-party websites, tools, or services. Clean Mobile Laundry is not responsible for the privacy practices, security, or content of third-party websites.

Customers should review the privacy policies of any third-party websites they visit.

Clean Mobile Laundry may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on this page with a new effective date.

Continued use of Clean Mobile Laundry services, website, or app after updates means you acknowledge the updated Privacy Policy.