Your Clean Score Reflects Your Clean Club Standing
A simple, premium way to track your reliability, service consistency, and progress toward trusted member privileges.
The Clean Score recognizes consistent, reliable, and engaged customers. Every customer starts at 700 and can build their score over time through successful payments, smooth pickups, consistent service history, clear communication, and positive account activity. The higher your Clean Score, the more trusted your account becomes.
You're maintaining strong account standing through consistent service activity, successful billing, and smooth pickups.
What Is the Clean Score?
A customer standing score that ranges from 500 to 1000.
The Clean Score helps show how strong your account history is with Clean Mobile Laundry. It reflects things like payment reliability, pickup readiness, communication, service consistency, membership activity, and overall account trust.
Every customer starts at 700 — Active Standing. As you build a positive service history, your Clean Score can rise.
The Clean Score is not a measure of how dirty your laundry is.
You're never penalized for stains, odor, pet hair, smoke smell, heavy laundry, or items that need special care — that's exactly what Clean Mobile Laundry is here for. Your Clean Score is about account reliability and member standing, not the condition of your clothes.
Why We Created the Clean Score
Clean Mobile Laundry is built around trust.
Customers trust us with their clothing, household items, pickup access, delivery details, and recurring service needs. In return, we use the Clean Score to recognize customers who consistently help the service run smoothly.
The Clean Score lets us reward reliable members with stronger standing, smoother service experiences, and future trust-based privileges.
Reliable customers should be recognized, rewarded, and given access to better service flexibility over time.
Clean Score Ranges
Your Clean Score ranges from 500 to 1000. Every customer starts at 700. Use these ranges to understand your current standing.
500–599
Restricted Standing
The account may need review before additional privileges or service flexibility can be offered. Standing can be rebuilt through successful payments, completed pickups, clear communication, and issue resolution.
600–699
Watch Standing
The account is below the normal active range. This may reflect missed pickups, unresolved payments, frequent changes, or inconsistent activity. Standing improves by rebuilding a pattern of reliable service.
700–799
Active Standing
The standard starting range. Every new customer begins at 700. Active Standing means your account is open, active, and building service history with Clean Mobile Laundry.
800–849
Strong Standing
A strong maintenance range showing reliable service behavior, successful billing, consistent pickups, and positive activity. The account is becoming highly trusted.
850–899
Preferred Standing
A higher level of reliability and account trust. Customers may become eligible for select member privileges, smoother service flexibility, and future Clean Club advantages.
900–949
Elite Standing
Excellent account history, strong consistency, and high trust. These customers have shown long-term reliability, smooth service behavior, and strong Clean Club engagement.
950–1000
Premier Standing
The highest Clean Score range. It reflects exceptional account trust, consistency, and long-term member reliability inside Clean Mobile Laundry.
700
Everyone Starts at 700
Starting at 700 doesn't mean anything is wrong with your account. It simply means your account is new and hasn't yet built enough service history to reach higher standing. As you use Clean Mobile Laundry, your score can increase through positive account activity.
How to Increase Your Clean Score
Your Clean Score can increase as you build a reliable service history. Here are the main ways to improve.
Successful Payments
Your score can improve when membership payments, renewals, and approved add-ons are paid successfully.
- Keep your payment method updated
- Resolve failed payments quickly
- Maintain successful membership renewals
- Avoid unresolved balances
Smooth Pickups
Your score can improve when your laundry is ready during your pickup window and your concierge can complete pickup without delays.
- Have your bags ready before pickup
- Provide clear pickup instructions
- Give gate codes or access details when needed
- Reschedule early when plans change
Clear Communication
Your score can improve when communication is simple, respectful, and helpful.
- Add clear service notes
- Respond when your concierge needs confirmation
- Update special preferences in the app
- Communicate changes as early as possible
Consistent Service Activity
Your score can improve when you use Clean Mobile Laundry consistently and complete orders successfully.
- Keep a regular weekly or bi-weekly rhythm
- Complete scheduled orders
- Avoid repeated abandoned bookings
- Maintain predictable service activity
Membership Stability
Your score can improve when you maintain an active Clean Club membership over time.
- Keep your membership active
- Renew successfully
- Avoid frequent cancellations and reactivations
- Maintain a long-term Clean Club relationship
Following Service Guidelines
Your score can improve when you follow Clean Mobile Laundry service guidelines.
- Follow bag guidelines
- Stay within your plan's weight allowance
- Select the right add-ons when needed
- Respect turnaround windows
Positive Account Engagement
Your score can improve when you keep your account updated and participate in the Clean experience.
- Complete your profile and keep preferences updated
- Submit feedback and leave reviews
- Refer new customers
- Use the app during active orders
What Can Lower Your Clean Score?
The Clean Score rewards consistency. Your score may decrease when service becomes harder to complete reliably, when payments remain unresolved, or when repeated account issues occur.
Payment Issues
- Failed payments
- Failed membership renewals
- Unresolved balances
- Repeated billing issues
- Payment disputes
Pickup Issues
- Missed pickups
- Laundry not ready during the pickup window
- No access to the pickup location
- Repeated late reschedules
- Missing or unclear pickup instructions
Communication Issues
- No response when confirmation is needed
- Conflicting instructions
- Repeated last-minute changes
- Rude or abusive communication
- Communication that delays service
Service Rule Issues
- Repeated overweight orders without approval
- Misuse of plan benefits
- Ignoring bag or pickup guidelines
- Expecting premium services on a lower-tier plan
- Avoiding required add-ons or approved charges
Account Consistency Issues
- Frequent cancellations
- Repeated abandoned bookings
- Long inactivity without notice
- Frequent cancel/reactivate patterns
- Unresolved service concerns
Reporting a real service concern does not automatically lower your Clean Score.
If something is wrong, you should always feel comfortable contacting Clean Mobile Laundry. Legitimate issues, missing-item concerns, damage concerns, and quality concerns are reviewed carefully and fairly. See the Clean Confidence Policy.
What Does Not Lower Your Score?
Your Clean Score is not based on how dirty your laundry is. None of these lower your score by themselves.
Clean Mobile Laundry exists to handle laundry care. Your score is based on account reliability, not whether your clothes need cleaning.
Higher Standing Can Unlock More Trust
As your Clean Score improves, your account may become eligible for additional Clean Club privileges. Customers who maintain 800+ for a consistent period may qualify for trust-based benefits.
Potential Privileges
- Add-ons billed at renewal instead of upfront
- Priority pickup flexibility
- Easier approval for certain service changes
- Early access to new Clean Club perks
- Higher concierge trust standing
- Reduced friction for recurring service updates
Privilege eligibility is based on account history, current standing, service availability, and Clean Mobile Laundry approval.
The 800+ Maintenance Zone
A Clean Score of 800 or higher represents strong account standing — built through successful payments, smooth pickups, consistent activity, and good communication. Customers in the 800–850 range are considered strong maintenance members, and maintaining 800+ over time may unlock future trust-based privileges.
Real-Time Score Updates
Your Clean Score may update as your account activity changes.
Your score is designed to move gradually over time. One small event usually won't define your entire standing — long-term consistency matters most.
Clean Score vs. Clean Report®
They're different — one is about you, the other is about your order.
Clean Score
Your member standing.
Looks at reliability, membership activity, payments, pickup readiness, and account behavior.
Clean Report®
Your laundry care summary.
Looks at order care, garment handling, cleaning process, quality review, and final laundry condition.
Explore the Clean Report®Clean Score FAQ
Build Your Standing With Every Pickup
Your Clean Score grows as your relationship with Clean Mobile Laundry grows. Stay consistent, keep your account current, communicate clearly, and let Clean handle the laundry.