The Process

How It Works

From order to delivery, we handle every step with a higher standard of clean.

1

Start Your Order

01

Open the Clean app, choose your service type, and schedule your first pickup.

Available on iOS and Android via whereisclean.app

2

Choose Your Service

02

Pick Single Service for a one-time pickup or a Clean Club membership for recurring care.

Monthly plans available for individuals, families, and healthcare workers.

3

Prepare Your Laundry

03

Place your laundry in bags and leave any care notes you want your Clean Expert to know.

Care notes help us handle your garments exactly the way you prefer.

4

Pickup

04

A Clean Concierge arrives at your door and collects your laundry.

Contactless pickup available. No need to be home.

5

Processing

05

A Clean Expert washes, dries, and folds your laundry with premium care.

Every item handled with precision, from everyday clothes to specialty garments.

6

Quality Check

06

Your order is reviewed for completion, presentation, and care accuracy.

We check every order before it leaves our hands.

7

Delivery

07

Your clean, folded laundry is returned to your door — fresh and ready.

Typically within 24–72 hours depending on your plan.

8

Clean Report®

08

Receive helpful order notes, care details, and service information when applicable.

Your record of what was cleaned, how it was handled, and any relevant notes.

Ready to hand off the laundry?

Start your order in the Clean app. Your first pickup is one tap away.

By booking, you agree to our service standards and complimentary first Cleanliness Review process. See the full Clean Confidence Policy & Booking Agreement.

FAQ

Laundry pickup — common questions.