The Process
How It Works
From order to delivery, we handle every step with a higher standard of clean.
Start Your Order
01Open the Clean app, choose your service type, and schedule your first pickup.
Available on iOS and Android via whereisclean.app
Choose Your Service
02Pick Single Service for a one-time pickup or a Clean Club membership for recurring care.
Monthly plans available for individuals, families, and healthcare workers.
Prepare Your Laundry
03Place your laundry in bags and leave any care notes you want your Clean Expert to know.
Care notes help us handle your garments exactly the way you prefer.
Pickup
04A Clean Concierge arrives at your door and collects your laundry.
Contactless pickup available. No need to be home.
Processing
05A Clean Expert washes, dries, and folds your laundry with premium care.
Every item handled with precision, from everyday clothes to specialty garments.
Quality Check
06Your order is reviewed for completion, presentation, and care accuracy.
We check every order before it leaves our hands.
Delivery
07Your clean, folded laundry is returned to your door — fresh and ready.
Typically within 24–72 hours depending on your plan.
Clean Report®
08Receive helpful order notes, care details, and service information when applicable.
Your record of what was cleaned, how it was handled, and any relevant notes.
Ready to hand off the laundry?
Start your order in the Clean app. Your first pickup is one tap away.
By booking, you agree to our service standards and complimentary first Cleanliness Review process. See the full Clean Confidence Policy & Booking Agreement.
More Information
Related service pages
FAQ
Laundry pickup — common questions.
Service Areas